FAQ Page
Frequently Asked Questions (FAQ)
At Warm Home Australia, we aim to make your shopping experience as seamless as possible. Below are answers to common questions. If you need further assistance, don’t hesitate to contact us.
General Information
1. Where is Warm Home Australia based?
While we ship worldwide, WarmHome Australia operates online to provide premium lighting solutions directly from our suppliers to your doorstep.
2. How can I track my order?
Once your order has been shipped, you’ll receive a tracking email with your package’s details. Use our Order Tracking Page to monitor its progress.
3. What should I do if I encounter an issue with my order?
Please reach out to us through our Contact Page or email us at support@warmhomeaustralia.com. We’re here to help resolve any concerns promptly.
Shipping Information
1. How long does delivery take?
On average, orders to Australia are delivered within 8 to 15 business days. Delivery times vary based on your location and order processing schedules.
2. Do you offer free shipping?
Yes! We offer free standard shipping to Australia.
3. Can I make changes to my shipping address?
If your order hasn’t been shipped yet, we can update your address. Contact us immediately for assistance.
Payments & Security
1. What payment methods do you accept?
We accept Visa, MasterCard, Amex, PayPal, and other major credit/debit cards. All transactions are encrypted and secure.
2. Is my payment information safe?
Absolutely. We use advanced SSL encryption to protect all transactions, ensuring your data remains private and secure.
Returns & Refunds
1. What is your return policy?
You can cancel your order within 30 days after receiving it. Returns are accepted within an additional 30 days, provided the item is unused and in its original packaging. Please refer to our Refund Policy for more details.
2. What if my item arrives damaged?
If your product arrives damaged, we’ll send a replacement free of charge. Email us at support@warmhomeaustralia.com with photos of the damage, and we’ll handle the rest.
3. Are there any return shipping fees?
Yes, return shipping costs are borne by the customer and average about 25 AUD. Check with your local carrier for exact rates.
Contact Us
Business Hours
Monday–Friday: 8 AM to 7 PM (AEST)
Saturday & Sunday: Closed
Contact Details
Email: support@warmhomeaustralia.com
Phone: +359 888 78 20 98
For more information, check out our Contact Page.